Refund policy

Due to the perishable nature of our items, we are not able to accept returns. If you encounter an issue with your order, please email coopersbakesco@gmail.com and let us know what’s happened and we will endeavour to make it right. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Coopersbakesco@gmail.com.